Service

Copier service and maintenance across the Gold Coast

A copier is only as good as the people looking after it. Every machine we supply is delivered, set up and explained to your staff, then kept running by the same team from the first page to the last.

  • Brought in and installed
  • Connected to your network
  • Toner, parts and repairs covered
  • Service booked with one call
(07) 5631 9266Try the copier finder
Watch

How a service call runs

Six steps in a little over half a minute: your call, the technician's visit, and the job written up against your machine.

00:00 / 00:36
Gold Coast Copiers · Service call
01 · Ring or send a request

When the copier acts up, ring us or send a request online.

Chapter 1 of 6From fault to fixed: a service call
From fault to fixed: a service call: Ring or send a request. When the copier acts up, ring us or send a request online. We note the machine, the fault and your details, then log the call.; Start with the code. Most faults put a code up on the screen. Give us that code and the right parts go in the van.; On the road to you. Booked, and a technician sets out. With the parts that code calls for.; Sorted on the spot. Traced and put right in place. Worn parts your agreement covers are changed at no added cost.; Checked and cleaned. A test page each for copy, print and scan. And a clean before the technician packs up.; On file, and covered. Every visit goes on your machine's file, so its history builds up. If it fails within the term, the replacement warranty steps in.
What happens

Once you have signed

  1. Delivery day

    We ask about the lift, the stairs and where to park beforehand, then bring the machine in and take every scrap of packaging away.

  2. Installation

    Connected to your network so each computer can print to it, with scanning set up to send to email addresses and network folders.

  3. Showing your team

    We walk your staff through the jobs they will do at the machine day to day, until they are comfortable with it.

  4. Looking after it

    Toner, parts and repairs paid through one cost per page, for the length of the agreement.

What the service agreement takes care of

  • Toner whenever you order it. Each toner order carries a delivery charge.
  • Parts and repairs, with the technician's visit included.
  • Meter readings every month, sent in automatically by machines that are able to.
  • If the machine fails at any point in the term, it is replaced under the replacement warranty, new or secondhand, whether it is rented, leased, financed or bought outright.

Nothing is hidden in fine print. Everything included appears in the agreement in plain words, and we take you through it before anything is signed.

One team sells it, installs it and fixes it.

Rather ring?Run your options past someone who has done this for decades.Monday to Friday, 8am to 5pm
(07) 5631 9266Request a quote
Replacement warranty

A machine that fails is replaced. Through to the final month.

Any machine we look after on a service agreement comes under our replacement warranty, whatever its age and however you paid for it. Rented, leased, financed or bought outright, new or secondhand: if it fails, we replace it. Cover runs for the whole term of the agreement, through to its final month.

The maker's warranty on a new copier normally lasts 12 months and takes in the hardware; consumables are not part of it. Past that first year, your protection comes from the service agreement. Every detail of the replacement warranty is set down in your agreement.

Start a quote See the ways to pay

When the machine stops working

Call (07) 5631 9266 or send the form with the model and what it is doing. A good share of faults can be sorted over the phone, and when one cannot, we book a technician to come out to you.

Toner comes included on a service agreement, and each order attracts a delivery charge. The best time to order is when the machine first warns that it is low, rather than once it has run dry.

Already with us? Request service or reorder toner online using the code printed on the sticker on your machine.

How far the service reaches

The Gold Coast, from Ormeau and Yatala to Coolangatta, and Tweed Heads. Wherever we deliver, we service, because we do not sell a machine we cannot service. The full list of delivery areas.

Get in touch

A question about servicing?

Tell us which machine and what you need, and someone will come back to you by phone or email. No obligation.

Easier by phone? Ring (07) 5631 9266, Monday to Friday, 8am to 5pm.

A question about service?

Give us the model and tell us what is going on. Every Gold Coast enquiry gets an answer the same business day it arrives.

Easier to talk? Ring (07) 5631 9266. We do not sell your details. Privacy.

Asked often

Service agreements: the usual questions

What is included in a copier service agreement?

Three things: toner, parts and repairs, charged by the page at one rate for black and another for colour. Everything it includes is listed in the agreement itself.

Is a maintenance agreement something different?

People use both names for the same agreement: one cost per page that pays for the toner, the parts and the repairs on a machine we supply, for the length of the term.

Can you look after a copier we bought somewhere else?

We concentrate on machines we have supplied ourselves, since those are the ones we know inside out. If you have another machine you want serviced, ask, and you will get an honest yes or no.

And if the machine is beyond repair?

Then it gets replaced, provided it is on our service agreement. The replacement warranty lasts the whole term, so month two and month fifty are treated the same.

Related reading

Managed print on the Gold CoastWhere we deliver on the CoastCopiers for sale on the Gold Coast
Gold Coast Copiers

Ring the people who will look after it.

Questions about a machine, a quote or the agreement you are on now, answered by someone with decades in the trade. Monday to Friday, 8am to 5pm. Every Gold Coast enquiry gets an answer the same business day it arrives.

(07) 5631 9266Ask for a quote Try the copier finder
(07) 5631 9266 Get a quote